BtcPremium Privacy Policy

Effective date: October 11, 2018


BtcPremium (“we”, “our”, or “us”) is committed to protecting the security and privacy of your personal data and ensuring that we conduct our business in compliance with laws on privacy, data protection and data security.

For the purposes of European Economic Area (“EEA”) data protection law, (the “EU Data Protection Law“), BtcPremium is the data controller. Our contact details are set out at the end of this Policy.

This is the Privacy Policy (“Policy”) for BtcPremium websites (,, (“our Sites”). This Policy also applies to our direct mail, email campaigns and other similar marketing activities. We encourage you to read this Policy so that you understand BtcPremium’s commitment to your privacy, and how you can contribute to that commitment.

This Policy describes our general privacy policy and practices in relation to the personal data that we collect and process. In addition, the Policy and the documents referred to within the Policy set out:

1. Information we collect about you
2. How long we keep your information.
3. Cookies and other technologies we use
4. Who we give your information to
5. Where your information is stored
6. How we protect your information
7. Your rights with respect to your personal data
8. Children’s Privacy
9. Automated decision-making or profiling
10. Changes to this policy
11. How to contact us and our dpo

This Policy does not extend to the practices of other websites that we may link to, companies that we do not own or control, or to people that we do not employ or manage.

1. Information we collect about you

When you use our Sites or otherwise communicate with us we may collect the following types of personal data
1.1. For the reason:
1.1.1 To comply with legal obligation like AML/KYC regulations to verify your identity.
1.1.2 To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
1.1.3 To improve our website in order to better serve you.
1.1.4 To administer a contest, promotion, survey or other site feature.
1.1.5 For payment processing purposes.
1.1.6 To help your online activities regarding our services
1.1.7 To send periodic emails regarding your order or other products and services of ours.
1.1.8 To protect and defend the rights or property of BtcPremium
1.1.9 To prevent or investigate possible wrongdoing in connection with the Service
1.1.10 To protect the personal safety of users of the Service or the public
1.1.11 We collect this data using cookies and similar techniques, including tags/beacons and javascripts. More information about these techniques can be found in our Cookies Policy.

1.2. Technical information, including:
The Internet protocol (IP) address used to connect your computer to the Internet
Your login information
Your browser type and version
Time zone setting
Operating system and platform
Information about your visit, including the full Uniform Resource Locators (URL)clickstream to, through and from our Sites (including date and time)
Products you viewed or searched for
Page response times
Domain name of the sites from which you came
Number of visits, average time spent, pages viewed
Download errors
Transactional information on the account
Page interaction information (such as scrolling, clicks, and mouse-overs)
Methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.

1.3. Personal data we collect when creating an account, subscribing to our newsletter or opting into marketing programs, promotions:
Your email adress
If you’d like to use our services by requesting withdrawal or deposit of FIAT or cryptocurrency, we are asking for:
Your name
Your address and phone number(s)
Your bank account number
Your date of birth
A scan or your government issued ID both sides
A scanned account statement with your name and adress matching with the given datas
Your photographic identification
The processing is in our legitimate interests and it’s not overridden by your rights.
We also collect other personal data that you provide when communicating with us by phone, by e-mail, via Sites, via social media, or through other interactions, or contact us to report a problem, whether you perform these actions on your own behalf or on behalf of the person that you work for.

Email list privacy
We do not sell, rent, loan, trade, or lease the addresses on our list to anyone.
Unsubscribe Policy
If you no longer wish to receive future e-mails from us, simply click the UNSUBSCRIBE link at the bottom of the email.
1.4. We can collect and process your data with your consent, where required by the EU Data Protection.
1.4.1. Contractual obligations
We need your personal data to comply with our contractual obligations. For example, where you have provided us with your email address to use our services, we will use this information in order to effectively deliver and communicate information to you in regard those services.
1.4.2. Compliance with legal obligations
If the law requires us to, we may need to collect and process your data for legal compliance reasons. For example, we can pass on details of people involved in fraud or other criminal activity affecting us to applicable law enforcement authorities.

1.4.3. Legitimate interest
We may require your data to pursue our legitimate interests or those of a third party in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, it is in our legitimate interests to ensure that content from our Sites are presented in the most effective manner for you and your computer and that we provide you with the information, products and services that you request from us. To keep our Sites safe and secure. For measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you (including individual and pseudonymous analysis and profiling). To allow you to participate in interactive features of our service when you choose to do so. To use marketing related information about you that we have lawfully collected.

We use the Personal Information for the purposes indicated at the time you provide us with such information, otherwise for the purposes set out in this Privacy Policy and/or as otherwise permitted by law.
We may make available the Personal Information that you provide to us to our representatives and trusted service providers for these limited purposes upon your consent or for and during the period of the service that you would have requested.
We may also share Users Personal Information with law enforcement or regulatory agencies, as may be required by law. We may not be able to inform you of such sharing of data due to legal restrictions.
Any third party which receives or has access to Personal Information shall be required by us to protect such Personal Information and to use it only to carry out the services they are performing for you or for BtcPremium, unless otherwise required or permitted by law. Such a third party, except for regulatory authorities, would be contractually bound to adhere to the same security and confidentiality policies as BtcPremium and assume the same responsibilities.
The legitimate exercise of any of your rights will also be notified to be applied by any such third parties having been given access to your Personal Information.

1.5. From Third Parties
We may also collect the following types of personal data about you from our third parties we work with, such as advertising networks, analytics providers, search information providers, social media providers or media companies.
your name
your username
your IP address
your online identifier
your LinkedIn, Facebook or Twitter link


2. How long we keep your information.

2.1. We will always only keep your data for as long as we reasonably need it for the purposes.
2.2. We store the information that we process as a result of you describing to our newsletters or because you have consented to receive information about our products and services or about offers until you decide you would no longer like to receive these mailings by optin out.
2.3. Data about your use and visits to our website will be retained until your use or browsing session ends, except where it concerns data collected for the analytical and marketing purposes you opted in, as per 2.2..
2.4. After registering on in accordance with record keeping activities for Anti-Money Laundering, Tax and Company legal obligations, we will retain Accounts and Personal Information for, at least, a period of ten years after a user closes his account with us.
2.5. Once we do not have any obligation to providing you with a service you requested, nor an obligation to hold Personal Information for regulatory or legal purpose, we will anonymise or dispose of your Personal Information in line with acceptable industry and security standards so that this cannot be subsequently retrieved and associated to you.
Where we cannot directly remove such records, such as in archived backups, we will retain a log of which Personal Information should be removed if ever the backup data is restored.


3. Cookies and other technologies we use


3.1. We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3.2. Examples of Cookies we use:
3.2.1. Session Cookies. We use Session Cookies to operate our Service.
3.2.2. Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
3.2.3. Security Cookies. We use Security Cookies for security purposes.

3.3. We use cookies to:

3.4.3. Understand and save user’s preferences for future visits.
3.4.4. Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
3.4.5. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
3.4.6. If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

3.5. Analytics

3.5.3. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network, however we use Google Analytics anonymous.
3.5.4. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
3.5.5. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

3.6. Google AdWords & Facebook Remarketing Tags

3.6.3. We use Google AdWords & Facebook remarketing service to advertise on third party websites to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t or have completed a task on our site. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook. Third-party vendors, including Google & Facebook, use cookies to serve ads based on someone’s past visits to the website. Of course, any data collected will be used in accordance with our own privacy policy, as well as Google & Facebook privacy policies.

3.6.4. You can opt-out of remarketing by visiting the links below:
For Google:
For Facebook:
3.7. Social media buttons

3.7.3. We use plugins on our website from social media networks such as Facebook, LinkedIn and Twitter. You can recognize these plugins by their logos. We also use plugins for the embedded video players which can be found on our website. Our plugins will not collect personal data about you, unless you click on these logos or videos. If you click on them, these plugins are activated and automatically transmit data to the plugin provider.
3.7.4. We do not have any influence over which data these providers collect from you and we are also not aware of the extent of their data processing. If you would like more information about their data processing, this can be found in the respective privacy policies on the websites of these providers.


4. Who we give your information to


4.1. We need the help of third parties to be able to offer you our website and services. Where necessary we will share your information with our service providers ( IT providers, CRM providers, legal advisors, marketing support providers, analysts, customer service, legal anf financial service providers). We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We have concluded agreements with our service providers to protect your personal data.
4.2. If our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

4.3. We may share your personal data with:
Our advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers wishes by displaying their advertisement to that target audience and subject to the cookie section of this Policy;
Analytics and search engine providers that assist us in the improvement and optimisation of our site and subject to the cookie section of this Policy.
Third party Links

4.4. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each site that you visit.
These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


5. Where your information is stored


Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
We may transfer your personal data outside the EEA:
in order to store it
in order to enable us to provide services to and fulfil our contract with you
where we are legally required to do so
Where your information is transferred outside the EEA, we take steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as where applicable relying on a recognised legal adequacy mechanism and contracts, to help ensure your rights and protections travel with your data and that your personal data is treated securely and in accordance with this Policy.


6. How we protect your information


Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We strive to protect your personal data from loss, destruction, falsification, manipulation and unauthorized access or disclosure.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, but do ask you to use 2FA.
In the event of a personal data breach or the failure of the measures of protection of such information we will immediately notify you without undue delay.


7. Your rights with respect to your personal data


You are entitled to object to us processing your personal data, including profiling. You may also ask us for an overview of your information or ask for a copy. You may also request us to correct or delete certain data, restrict processing of your data, or ask us to transfer some of this information to other organisations. In some cases you may object to the processing of your data and, where we have asked for your consent to process personal data, you can withdraw this consent at any time. Where we process your data for our legitimate interests, you can contact us if you want more information about these.

There are some exceptions to these rights. For example, it will not be possible for us to delete your data if we are required by law and regulatory obligations to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.

If you wish to exercise any of these rights, please contact us using the details below or where possible, you can do these actions in your account profile page yourself as well.
To ensure the confidentiality, integrity and availability of your information to yourself, we may request you to confirm your identity by providing identification documentation and other methods prior to assisting you in exercising any of your rights.


8. Children’s Privacy


Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


9. Automated decision-making or profiling


We only collect the minimum amount of data needed and have a clear retention policy for the profiles we create. We use this profiling method to prevent fraud or other criminal activity affecting us to keep our site legal safety.


10. Changes To This Privacy Policy


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


11. How to contact us or our dpo


If you have any questions about this Privacy Policy, please contact us: